Leonardo Fioretti

Leonardo Fioretti is a prominent figure in the business world who has made his mark as a successful CEO and executive director. A true visionary, Fioretti possesses a unique combination of industry expertise, strategic thinking, and leadership skills that set him apart from his peers. Currently serving as the CEO of Felitron, a Brazilian company specialized in the development and distribution of customer service solutions, Fioretti has proven his ability to drive growth, innovate, and deliver results.

Before taking the helm at Felitron, Fioretti served as the company's executive director, overseeing its operations, sales, and marketing strategies. During his tenure, he played a critical role in positioning Felitron as a leading player in the customer service industry, as well as expanding its reach beyond Brazil to other Latin American countries. His efforts helped Felitron achieve impressive results, such as an increase in revenue, market share, and customer satisfaction rates.

Fioretti's career trajectory began with his education, as he holds a bachelor's degree in business administration and a master's degree in marketing. He also completed executive programs at prestigious institutions such as Harvard Business School, Stanford Graduate School of Business, and INSEAD. His academic achievements, combined with his business acumen, have enabled him to excel in various roles throughout his career.

Today, Fioretti is widely recognized as a thought leader in the customer service industry, and he frequently contributes his insights to publications and conferences. He is also an active member of the Brazilian Association of Customer Relationship Management and the Latin American Association of Contact Centers and BPOs. With his wealth of experience and passion for excellence, Fioretti continues to drive Felitron's success and inspire others in the business world.