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Duncan Creese
Senior IT Service Manager at Ministry of Justice UK
Duncan Creese is an ITIL and MCP certified Service Delivery Management Professional with over 17 years of experience in ITIL-aligned organizations, primarily serving a large strategic government client.
His expertise includes service delivery management, major incident restoration, leadership, transitioning services to regional delivery centers, and a comprehensive understanding of the full project lifecycle.
Duncan excels in client interaction, possessing strong negotiation and influencing skills at all levels to foster collaboration among departments and achieve common objectives.
With a talent for quickly grasping new technical concepts, he efficiently handles high-severity incidents and leads teams to restore services within SLAs.
His educational background includes studying at Chesterfield College of Technology and Art and Fredrick Gent Secondary School.
Duncan has held various roles in reputable organizations such as Ministry of Justice UK, Contracting, Wasyl Tek Limited, DXC Technology, Hewlett Packard Enterprise, and HP UK, showcasing his diverse experience in IT service management, digital delivery, and technical leadership.
