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Doug Strand
Senior Digital Business Intelligence Analyst at Humana
Professional Background
Doug Strand is a distinguished expert in the fields of eHealth and mHealth, with a robust background in data analysis and data visualization. With extensive experience in retail sales performance and customer loyalty programs, he plays a vital role in enhancing customer satisfaction within the retail sector. Doug possesses a deep understanding of the healthcare landscape, particularly in health insurance and managed care. His proficiency extends to survey research, utilizing tools such as SPSS, Alteryx, Tableau, Power BI, SQL, and Excel to analyze and present data insights. He is also skilled in leading focus groups and employing social media measurement to drive results.
Currently serving as the Senior Digital Business Intelligence Analyst at Humana, Doug has carved a niche for himself in digital analytics, enabling the company to leverage data-driven strategies for improved health outcomes and business performance. Before joining Humana, Doug made significant contributions at Kroger, where he held several roles, including Business Intelligence Specialist II in Customer Experience and Loyalty, and various positions focusing on database marketing and consumer research.
His capabilities in project management have seen him lead research initiatives that bridge the gap between market needs and innovative solutions. Doug's unique combination of skills—particularly in eHealth and health insurance—positions him as a leading figure in enhancing healthcare delivery through effective digital solutions.
Education and Achievements
Doug's academic journey is both impressive and noteworthy. He earned his Ph.D. in Political Science from the prestigious University of California, Berkeley, focusing on public opinion, voting behavior, political psychology, and American politics. This rigorous academic training provides him with a critical and nuanced understanding of societal dynamics and human behavior—an advantage that permeates his professional endeavors, especially in healthcare analytics and customer engagement.
Prior to his Ph.D., Doug completed his Bachelor of Arts in Political Science at Oberlin College, where he laid the foundation for his analytical and research skills. This solid educational background equips Doug to approach complex problems systematically and derive actionable insights that inform business strategies.
Notable Contributions
Throughout his career, Doug has embraced leadership roles that showcase his analytical prowess and strategic thinking. As Past President of the American Association for Public Opinion Research (PAPOR), he has played a crucial role in advancing public opinion research through advocacy and education. His leadership in PAPOR demonstrates his commitment to the field and his expertise in research methodologies.
At Kaiser Permanente, Doug served as a Senior Market Research Analyst/Consultant. Here, he utilized his skills in data analytics and survey research to inform business strategies and optimize market performance in the healthcare sector. His work contributed to the implementation of strategies that enhanced patient engagement and improved health service delivery.
In addition to his professional experience, Doug has made a positive impact in the academic domain as a former Associate Survey Director and Research Analyst at the Public Policy Institute of California. Through this role, he contributed to essential research initiatives that shaped public policy and community engagement.
Doug's diverse skill set, along with his ability to communicate complex ideas effectively, has made him a valuable asset in any organization. He is committed to continuous improvement and quality enhancement, particularly in workplace health and healthcare delivery systems.
Fluent in both German and Spanish, Doug's language skills enhance his ability to connect with diverse populations and engage in cross-cultural communication, vital for global health initiatives.
In summary, Doug Strand is a multifaceted professional whose extensive experience in the fields of digital analytics, healthcare, and retail has equipped him with the unique ability to analyze complex data sets, understand consumer behavior, and drive results that lead to improved customer experiences and healthcare outcomes. His commitment to excellence and innovation in digital business intelligence continues to position him as a leader in his field.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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