Dominic Lau

Dominic Lau is a skilled professional with expertise in optimizing revenue through market analysis, rate management, and yield techniques.

He is proficient in utilizing business intelligence tools and data analysis to develop fact-based strategies for business growth.

With a background in team management, performance reviews, and vendor relationships, Dominic has a wealth of experience in driving operational excellence.

Committed to providing exceptional customer support and enhancing guest experiences, he is adept at ensuring high levels of customer satisfaction.

His proficiency in various hotel management and reservation systems enables him to streamline operations for efficiency and effectiveness.

Dominic Lau holds a Bachelor of International Business Degree in Hotel and Tourism Management from César Ritz Colleges Switzerland, as well as a Certificate III in Hospitality Operations from Blue Mountains International Hotel Management School.

His professional experience includes roles such as Cluster Revenue Manager at La Vie Hotels & Resorts, Revenue Manager at View Hotels, and Manager, Revenue Optimization at Shangri-La Group.

Additionally, he has held positions such as Assistant Reservations/Service Centre Manager at JEN by Shangri-La, In-patient Service Officer II at Hong Kong Adventist Hospital - Stubbs Road, and Global Customer Service Agent at The Peninsula Hotels.

During his career, Dominic Lau has also served as Embrace the adventure participant through a working holiday visa in Australia and as a Rooms Division Supervisor Trainee at The Westin Kierland Resort & Spa.