Dominic Giannetta

Service Management (Technology) Manager
Summary
Dominic Giannetta is an adaptive leader with a strong background in technology operational and end-to-end service management within the financial services sector.
Passionate about creating optimal operational environments to drive outcomes and deliver industry-leading technical services to customers, Dominic excels in collaborating with stakeholders and building high-performing teams aligned with organizational strategies.
Key achievements include designing and managing a technical service portfolio for retail banking stakeholders, leading to significant improvements in KPIs and operational excellence.
As the operations support lead in a digital services division, Dominic managed a complex platform for mobile digital services, overseeing a team that showed outstanding performance due to tailored agile work models and focused coaching.
His educational background includes certificates in Computer/Information Technology Administration and Management, along with a certification in ITIL4 Service Management.
Dominic has held key positions including Service Delivery Lead at AGL, and previously served in various service management roles at ANZ, specializing in digital services, institutional service management, and ERP support.
With a track record of driving operational success and customer satisfaction through innovative leadership and team empowerment, Dominic Giannetta stands out as a seasoned professional in the technology and service management domains.