Suggestions
Diana Heffelfinger
Director Operational Excellence at American Express
Diana K Heffelfinger is a results-driven leader with a strong background in project management, known for setting strategic directions and fostering innovation.
With an educational background in International Relations and Affairs from UNAM and a Leadership Excellence Certificate from Harvard University, Diana brings a unique perspective to her roles.
Having held various key positions at American Express including Director of Operational Excellence and Senior Manager roles, Diana has demonstrated her ability to lead cross-functional teams, solve complex business problems, and elevate customer experience.
Her expertise lies in operational excellence, complaint programs, issue prevention and resolution, regulatory support, financial intelligence monitoring, and credit card services, showcasing her versatile skill set.
Diana's passion for customer experience, process improvement, and creative problem-solving sets her apart as a leader in driving business success through strategic relationships and out-of-the-box thinking.
