Di Huo

Di Huo is an enterprise application support professional with over ten years of ITIL certified experience in incident, problem, and change management, specializing in 2nd and 3rd level enterprise application issues. With a background in business process management, financial services, and cybersecurity sectors, Di has excelled as an analytical troubleshooter and an APAC escalation point for critical business and technical matters. Known for spearheading the establishment of local support teams and collaborating effectively across functions, Di also has a strong foundation in training and mentoring junior team members. As a Microsoft Certified Professional, Di brings a decade of expertise in installing, configuring, and supporting a diverse range of Microsoft products. With a master's degree in IT and information systems from Monash University, Di has held various leadership roles, including Enterprise Support Team Leader at CyberArk and previous positions at organizations like SSP Worldwide, Royal Children Hospital, OpenText, Genesys Conferencing, E-Fun Zone internet cafe, and CL Technical Service Ltd.