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    Derek Top

    Derek Top is a Principal Analyst and Research Director at Opus Research, a firm that specializes in advisory services related to Conversational AI, Conversational Intelligence, and Intelligent Authentication technologies.

    Here are some key points about Derek Top:

    • Role at Opus Research: He serves as Principal Analyst and Research Director, focusing on transformative technologies and producing high-quality business events and research reports.1
    • Professional Background: Before joining Opus Research, Top held various senior editorial and program director positions at GreenBiz Group, CMP Media, UBM, and Streaming Media, Inc. At GreenBiz Group, he was involved in producing the VERGE conference series and writing about the convergence of mobile and information technologies in smart energy and sustainability.12
    • Expertise: He has over 20 years of experience covering business technology and enterprise IT trends, and is currently involved in discussions around Generative AI, CX automation, and the evolution of contact center technologies.134
    • Contact and Social Media: He can be reached at dtop@opusresearch.net and is active on LinkedIn and Twitter under the handles @derektop.1

    Related Questions

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    Derek Top
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    Location

    San Francisco Bay Area