Hayley Sutherland

Hayley Sutherland is a Research Manager for Conversational AI and Intelligent Knowledge Discovery within IDC's Software market research and advisory group.1 With nearly 15 years of experience in market research, she primarily focuses on the tech industry.3

Areas of Expertise

Sutherland's key areas of coverage include:

• Cognitive/artificial intelligence
• Conversational AI
• Text and speech AI
• Search and knowledge discovery15

Role and Responsibilities

As a Research Manager at IDC, Sutherland:

• Analyzes market trends and provides insights on conversational AI and intelligent knowledge discovery
• Authors reports on various aspects of AI technology, including market forecasts and vendor market shares1
• Offers expert commentary on industry developments, such as acquisitions and emerging technologies in the AI space

Industry Recognition

Sutherland is recognized as an expert in her field. She frequently contributes to industry discussions and events:

• Participates as a guest speaker in webinars focused on AI and customer service4
• Provides quotes and insights for industry reports and analyses2

Professional Presence

Hayley Sutherland maintains an active professional presence:

• LinkedIn: Her profile can be found under the username hayley-sutherland-a91410153
• Twitter: She tweets about AI-related topics under the handle @HSutherlandAI5

Sutherland's expertise and analysis are valued in the AI industry, particularly in the areas of conversational AI, knowledge discovery, and the application of generative AI in enterprise settings.