Denise McCarthy

Denise McCarthy is a driven and customer-oriented professional with a strong technical skill set and a proven track record of success in developing and implementing operational strategies to optimize customer service and support delivery. With an Associate Degree in Human Resource Management and a wide range of certifications in areas such as Customer Support Operations, Help Desk Services and Support, Medical Transcription, and Medical Coding and Billing, Denise has a broad range of expertise in various fields.

Denise has played a vital role at several organizations, including Rosie Applications and Verizon Communications, where she has overseen operational and support strategies, defined customer experience plans, and led support teams to motivate and engage employees.

Denise's approach to work is collaborative and innovative, consistently seeking feedback from customers and offering new approaches to reduce operational costs while keeping up with technological upgrades. With her diverse educational background and industry experience, Denise has proven to be a valuable asset in the fields of Human Resource Management, Business Administration, Customer Support Operations, and more.