Deirdre Fay

Deirdre Fay is an articulate, analytical, and dedicated IT support professional with a profound passion for quality and service improvement.

She has a comprehensive ITIL Management qualification across all processes while specializing in Problem and Incident Management.

Deirdre has a rich background in IT services, working with multiple clients, services, and technologies, consistently delivering remarkable results in challenging environments and various geographical locations.

Her key skills include ITIL Process and Tool Implementation, Incident / Problem Resolution, Customer Service and service delivery, Continuous Process Improvement, Problem triggered Service Improvement initiatives, and working across multiple suppliers & vendors with expertise in conflict resolution and negotiation.

Deirdre Fay's career has seen her roles as Manager, Systems Dev at TCS at Tata Consultancy Services, Manager, Systems Dev at Pramerica, Senior Specialist, IT Service Management at Pramerica, ITIL Process Manager at HP, Operations Bridge Manager at Hewlett Packard Enterprise, Command Centre Shift Leader at Perot Systems Corp, Command Centre at Bank of Ireland, and ATM Control Team at Bank of Ireland.

She pursued her education at Loreto in Bray, Co. Wicklow, grounding her professional journey with a strong foundation.