Troy

University of Hawaii at Manoa

Entrepreneur-Independent Claims Adjuster

Oversee the workflow and the workforce involved in processing insurance claims, ensuring accuracy and smooth
progress
● Provide feedback for reducing cycle time to team and applying policy provisions to claim based on merits
● Respond to Department of Insurance Complaints and Inquiries and customer escalation calls
● Investigate claims from first contact to conclusion
● Review damages and apply policy to determine coverage decisions
● Educate the policyholder on their tailored policy provision and coverages

Alacrity Solutions

Senior Property Claims Adjuster- Associate Vendor Manager

Manage Operations and Budget, Brand development and advertising revenue. Developed brand strategy and statistics systems. Strategic Consulting, including business plan & sales strategy development.
Advising new businesses on formation of business models and continuity, drafting press releases and press kits as well as marketing campaigns.

Media Monsterz ATL, LLC

Independent Business Owner

•	Conducted initial contact and assessed damages claimed by telephone to determine appropriate action based on claim severity level.
•	Utilized Xactware and virtual estimating software to adjust estimates and document payments.
•	Reconciled supplemental estimates provided by policyholders, contractors, and interested parties to settle scope and price disputes.
•	Evaluated litigated property claims and negotiated settlements with attorneys based on facts of the case.
•	Enforced policy provisions and settle claims in accordance to state compliance laws

FKS Insurance Services, LLC

Catastrophe Claims Examiner, Pre- Lit/ Litigation Examiner, Supplements/ Reconciliation Team

● Provide and administer weekly training for new and less experienced adjusters to increase proficiency in
claim handling
● Assess and act on metrics received from the client in order to improve customer experience and meet client
operational goals
● Utilize Xactware and virtual estimating software to adjust estimates and document payments
● Handle HO-6 Commercial Condominium Claims during catastrophe event
● Interpret the By-Laws to determine how the policy applies to the loss
● Organized and lead weekly meetings to create strategies to reduce cycle time and increase productivity in
claim handling

TheBest Claims Solutions

Training Supervisor-Site Manager- Catastrophe Property Claims Adjuster

Formulate policy and manage daily company operations
● Opened new accounts with communities and process changes for clients' existing accounts.
● Interview, Hire and Train new qualifying leasing consultants and staff members
● Communicate and Execute company mission to Branch level directly prescribed from corporate office
● Payroll and Accounts Receivable/ Payable
● Played key roles in various projects execution to improve system efficiency
● Exemplify Company mission and display superior customer service/ retention

Kay Brooks