Dawna Blocher

Dawna Blocher is a highly driven and experienced service leader with a strong background in call center management and operations. With a deep passion for enhancing the customer experience and adapting to evolving needs, Dawna has a proven track record in hiring and nurturing top talent through personalized mentoring and implementation of best practices. Her philosophy revolves around empowering support teams to exceed customer expectations and ensuring a seamless customer journey to boost retention.

Dawna pursued her Bachelor's degree in Business/Pre-Law at Mills College, supplementing her education with a Certificate in Diversity and Inclusion for HR from Cornell University.

Throughout her career, Dawna has held key leadership roles in prominent organizations, most notably as the Head of Patient Operations at Lemonaid Health, a company recognized as the 25th fastest-growing organization in San Francisco. Her previous positions include Site Director at FCR, Director of Applicant Support at Checkr, Director of Customer Support at NatureBox, and Director of Customer Support at CREDO Mobile (Working Assets). She also served as a Senior Call Center Manager at AccountNow Inc, an Area Manager at Indymac Bank, a Team Supervisor, Corporate Trainer, and Sales Manager at Irwin Home Equity, as well as a Branch Manager at Citibank (Citigroup).