David O'Reardon

Founder of cio-pulse.com. I help corporate IT teams use customer feedback to improve the customer experience

David O'Reardon is a veteran in the IT industry, with over 25 years of experience working with leading IT teams globally, specializing in Business Intelligence & IT Service Delivery.

In 2005, David founded his own company, Silversix, and later launched CIOPulse, a revolutionary SaaS product that is the world's first Net Promoter® based customer feedback system designed for IT Service Delivery teams aiming to improve customer experience.

His philosophy revolves around the idea that tools & processes alone don't deliver excellent service; it is the people behind them. By engaging and developing support staff, businesses can ensure better customer care.

David's expertise has been recognized by organizations like Aon, where CIOPulse played a pivotal role in enhancing customer satisfaction levels and service delivery.

David O'Reardon holds a Bsc (Hons) Combined Honours Degree in Computer Science & Psychology from Aston University and has a background in Computer Science, Mathematics, and Physics from Maidstone Grammar School.

His professional journey includes roles such as Founder & CEO at Silversix, CIOPulse, Group IT Program & Service Delivery Manager at Pacific Brands, and various positions in Business Intelligence and IT at Accenture, Pacific Brands, CIC Video International (a Viacom company), Ryder System, Inc., and IBM.