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Davender Mbb
Sr. Director - Organizational Excellence at Sutherland Global Services
Professional Background
Davender Mbb is a seasoned professional in the realms of Quality Management and Project Management, carrying over 16 years of extensive experience that spans multiple industries including manufacturing, Knowledge Process Outsourcing (KPO), and Information Technology (IT) services. Currently holding the position of Senior Director of Process Improvement at Sutherland, Davender has made significant contributions to enhancing operational efficiency and quality standards across various sectors.
Throughout his career, Davender has established himself as a Certified Six Sigma Master Black Belt and Black Belt, signifying his expertise in process improvement methodologies like Lean and Six Sigma. His rich professional journey began in core manufacturing, where he dedicated nine years honing his skills. Following this, he transitioned into the KPO sector for five years, and subsequently ventured into the IT and ITES domains for an additional two years, showcasing a dynamic ability to adapt and thrive in varying operational environments.
Education and Achievements
Davender’s educational foundation is robust, having completed specialized training that has equipped him with the essential skills needed for effectively managing and improving processes. His certifications—including ITIL v3 2011 foundation—further reinforce his capabilities in aligning IT services with the needs of the business, ensuring that quality and customer satisfaction are prioritized.
In the realm of project management, Davender has successfully led numerous high-impact Black Belt projects, where he applied Six Sigma methodologies to achieve substantial improvements in quality, timeliness, and productivity. His proficiency in completing DMAIC (Define, Measure, Analyze, Improve, Control) and DMADV (Define, Measure, Analyze, Design, Verify) projects has resulted in notable accolades, including an award for high-impact project success from a key client. This recognition of his work not only highlights his effectiveness but also serves as a testament to his commitment to excellence.
Davender is not just a project leader; he is also a mentor and coach to Green Belts (GB) and Black Belts (BB), empowering them with knowledge and skills in Quality Management and the application of Lean principles. His commitment to developing talent within the organizations he has served underscores his dedication to fostering a culture of continuous improvement.
Moreover, Davender has been instrumental in ensuring business continuity during crises, such as disasters or significant operational disruptions. By implementing critical metrics and conducting Business Impact Analysis, he has safeguarded business operations, thus reinforcing his role as a key player in risk management and operational resilience.
Achievements
In terms of notable achievements, Davender has excelled in various capacities throughout his career:
- Spearheading high-impact Six Sigma projects that resulted in measurable improvements across the board.
- Awarded for outstanding project performance by a major client, reflecting the high standards he sets and meets.
- Training personnel on Green Belt methodologies, Lean practices, and CAP tools, thus enhancing the organizational capability in quality management.
- Establishing and maintaining process compliance using ISO 9000 standards and effectively implementing audit processes to ensure adherence.
- Facilitating successful engagements with clients during the RFP processes and playing a pivotal role in crafting Service Level Agreements (SLAs) that align with business goals.
- Creating and managing Statements of Work (SOWs), which are essential for defining project scopes and delivering client expectations.
With such a rich background in quality management, project oversight, and continuous improvement, Davender Mbb exemplifies leadership in the field, consistently demonstrating a passion for excellence and a commitment to enhancing organizational performance.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.