Daphne Costa Lopes

Daphne Lopes is the Director of Customer Success at HubSpot, a leading CRM platform. With over a decade of experience in the field, she has played a pivotal role in building and scaling Customer Success teams for various organizations, including startups and Fortune 500 companies, serving over 200,000 customers and generating more than $2 billion in annual recurring revenue (ARR) .12

Her journey in Customer Success began in 2011, driven by the belief that delivering value to customers not only retains their business but also captures additional demand. This insight led her to help establish a 'CS-as-a-Service' business model, demonstrating that Customer Success can be a significant revenue driver .12

At HubSpot, Daphne oversees a large team that focuses on enhancing customer experiences and driving growth through tailored strategies. She emphasizes the importance of integrating marketing, sales, and service teams to create a unified customer journey. This approach is crucial for addressing the high expectations customers have today regarding seamless interactions across platforms .23

In addition to her role at HubSpot, Daphne founded This is Growth, a media company aimed at educating Customer Success leaders and professionals on building effective teams .1 She is also an angel investor and mentor for aspiring leaders in the industry .12

Daphne Lopes is based in Dublin, Ireland, and has been instrumental in HubSpot's growth trajectory during her tenure there .45