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Danielle Lang
Enterprise Customer Success at Binti
Professional Background
Danielle Lang is an experienced Account and Project Manager who has established herself as a prominent figure in the healthcare industry. With a strong focus on customer success, project planning, and sales, Danielle brings a wealth of knowledge to her roles, equipped with the skills necessary to thrive in a fast-paced and ever-evolving environment. Her career is characterized by strategic thinking and a commitment to nurturing client relationships, which has defined her contributions to the organizations she has served.
Throughout her professional journey, Danielle has held a variety of roles that highlight her capabilities in managing customer success initiatives and driving project outcomes. Most recently, Danielle served as the Enterprise Customer Success Manager at Binti, Inc., where she was instrumental in leading efforts to enhance customer engagement and satisfaction among enterprise clients. Her ability to build strong relationships and provide tailored solutions has directly contributed to improved customer experiences and retention rates.
Before her tenure at Binti, Inc., Danielle gained significant experience working at Castlight Health. Starting as an Associate Customer Success Manager, she quickly progressed through several positions, ultimately achieving the role of Senior Health Plans Services Manager. During her time at Castlight Health, Danielle honed her skills in managing customer accounts and overseeing comprehensive project delivery, ensuring that the needs of clients were met with the utmost professionalism and efficiency.
Prior to her work in healthcare, Danielle built a solid foundation in business development as a Sales Executive and Business Development Representative at Townsquare Interactive. Her early career also includes experience as a Business Development Specialist at Raycom Media, where she developed skills in sales and client engagement that would serve her well in her future roles.
Education and Achievements
Danielle is a proud alumna of the University of South Carolina, where she earned a Bachelor of Arts (B.A.) degree in Public Health. Her educational background provided her with a strong foundation in healthcare principles, enabling her to effectively navigate the complexities of the industry. By understanding the intersection of public health and customer service, Danielle is well-equipped to create strategies that foster patient wellness and client satisfaction.
Danielle’s commitment to professional development extends beyond her academic achievements. Throughout her career, she has actively participated in mentorship opportunities both as a mentor and a mentee. This has allowed her to share her expertise with others while also gaining insights from experienced professionals in the field. The network she has built over the years remains a valuable component of her professional journey, further enhancing her capabilities as an account and project manager.
Notable Achievements
Throughout her career, Danielle Lang has accomplished an impressive array of achievements that underscore her commitment to excellence in customer success and project management. Her recognition within the healthcare sector is a testament to her impact on client relationships and service delivery.
At Binti, Inc., Danielle's strategic initiatives in customer success led to measurable improvements in client satisfaction scores. By fostering an environment that prioritized communication and responsiveness, she was able to elevate the customer experience, making significant contributions to the company’s reputation in the industry.
During her time at Castlight Health, Danielle successfully managed multiple high-profile projects that directly contributed to operational efficiencies and revenue growth. Her ability to lead cross-functional teams and align project goals with business objectives has earned her accolades from both peers and management, highlighting her effectiveness as a leader.
In addition to her managerial roles, Danielle has been recognized for her mentorship efforts, helping to shape the next generation of customer success professionals. Her willingness to invest time in developing others showcases her passion for the industry and commitment to fostering professional growth.
Danielle Lang’s journey through the healthcare landscape is marked by her dedication to enhancing customer experiences, leading successful projects, and mentoring emerging talent. As she continues to navigate her career, Danielle remains focused on delivering exceptional results while pioneering innovative strategies that drive the industry forward.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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