Dana Stephens is a highly accomplished senior level project leader with vast experience managing IT initiatives in the Financial Banking industry. She boasts an impressive background in the Contact Center space, having led efforts in telecom, startups, process improvement, workforce management, procedure writing, and associate readiness for Customer Care, Fraud Operations, and Back Office. Her professional focuses include quality and continuous improvement, allowing her to easily improve performance metrics, decrease cost overheads, and drive revenue growth. Dana studied BA in Marketing and Management at the esteemed University of North Florida.

Dana has served as Business Consulting Senior Manager at NTT DATA Services, Project Manager at Technisource, and Operational Effectiveness, Senior Manager at HSBC (previously Metris Companies). She also previously held positions such as Workforce Manager at HSBC (previously Metris Companies), Workforce Analyst at Citibank, and Customer Service Representative at Citibank. Dana's experience is a testament to her versatility, adaptability, and enduring work ethic.