Questrom School of Business, Boston University

Lewis & Clark College

Director, Delivery Operations at Marquam Group

Lantern acquired Marquam Group in September, 2023

Oversee end-to-end delivery operations as a senior delivery leader for a consulting organization focused on implementing enterprise Microsoft solutions. Spearhead engagement scoping for Sales across all practice areas. Guide project managers in the formulation of plans, schedules, and budgets; monitor progress and provide mentorship throughout project lifecycles. Serve as the lead solution architect for pivotal projects, orchestrating discovery workshops to strategize, identify requirements, design solutions, and draft roadmaps. Drive client success by directing the delivery of solutions to achieve business goals with technology solutions, aligning strategies within budget constraints and ensuring a quality delivery.

- Doubled professional services revenue between 2019 and 2022, while only increasing the team by 48% from 31 to 46 members.
- Championed transformation of the internal time tracking tool, improving forecast accuracy and allowing for better resource management decisions, boosting team utilization by 15% in just two years.
- Pioneered and executed a new managed services program for a key client, eventually leading to a new business line that now generates over 10% of annual revenue.
- Led effort to introduce and formalize an agile project management methodology, including standardized contract language, approach for defining requirements, backlog management and burndown, and velocity reporting.
- Hired, coached and developed a team of eight cross-functional delivery managers responsible for execution of nearly $15m in professional services revenue.
- Developed and delivered a new consultant on-boarding program that introduces new hires to Marquam, defines consultant expectations, review primary internal tools, etc.

Lantern

Director, Delivery Operations

Directed and optimized service delivery for four high-value strategic accounts. Attained performance-based bonuses due to superior account planning and execution. Pioneered full account lifecycle management, driving significant footprint expansion and project solution delivery for key clients. Steered a startup through the Department of Energy compliance with the development of a tailored document management and business automation solution.

- Elevated one strategic account in the energy sector to surpass $1M in annual revenue.
- Collaborated with the VP of Sales to streamline the sales process, including project scope definition, estimation tools, and support mechanisms, enhancing operational precision.
- Bridged the gap between Sales and Delivery, creating a comprehensive account strategy for key clients.
- Implemented a standardized process for sales engagement, enhancing visibility and ensuring timely response to all requests resulting in improved response times by over 20% and virtually eliminating overlooked requests.

Engagement Manager

Supervised a high performing team of 3-4, expertly managing and delivering 4-5 projects simultaneously. Championed and streamlined client implementation projects, resulting in enhanced client satisfaction and operational efficiency. Steered the team as Interim Practice Lead, guaranteeing uninterrupted focus and delivery. Transformed complex tech concepts into understandable insights, ensuring clarity for both technical experts and business professionals.

- Transitioned from a foundational project manager role in 2010 to a pivotal role on the team by 2015, recognized as the go-to Project Manager for driving key projects and navigating transitional periods.
- Developed a reputation as an expert in Microsoft productivity software and enterprise tools, boosting team delivery rates.
- Drove project success by rapidly adapting to new technology and client needs.
- Established reputation as an authority in SharePoint content management; frequently speaking at local User Groups and conferences.

Senior Project Manager

Spearheaded the RFP initiative, procuring a top-tier firm for SharePoint enhancement and sustained support. Orchestrated the strategic rollout of a transformative agency-wide SharePoint intranet, enhancing collaboration. Championed and integrated PMP best practices, elevating IT project efficiency and fortifying ODF management strategies.

- Secured the prestigious 2010 Agency Achievement Award for Technical Excellence, recognized by Oregon State Forester.
- Led the project to implement the first Decision Support System for the Oregon Board of Forestry.

Oregon Department of Forestry (NextSource)

Project Manager III

Developed deep relationship with existing clients, including an understanding of their business, key objectives, and main obstacles to success. Created and maintained account plans with revenue and margin targets. Assessed opportunities for additional services and proposed new or enhanced solutions to client.
-Wrote Statements of Work (SOW) for consulting engagements with managed accounts.
-Directed project delivery process using an Agile methodology.
-Received “Promoter” ratings (from NPS surveys) for all delivered projects.

Ascentium

Oversaw ongoing operations for ten programs in Western Region with $16.8m of annual revenue and a contribution margin of $7.7m. Owned program profit and loss (P&L), including revenue, cost of goods sold, operating expenses, labor, and other program expenditures. Implemented corrective actions as required to operate within budget.
- Directed team of project managers responsible for new program and project deliveries, ranging in duration from two to 24 months with budgets between $50k and $2.1m.
-As a Project Management Professional (PMP), mentored project managers on best practices for delivering complex technical solutions to state government agencies.   
- Coordinated sole source and competitive procurement responses with business development. Negotiated three final contracts in 2006 and 2007 valued at over $27m.

Digimarc, Corporation

Sr Program Manager

Managed deployment and maintenance projects for Digimarc’s core software solution with an annual project budget of approximately $1.1m. Partnered with account managers in building relationships with equipment manufacturers responsible for incorporating the technology into their devices. Delivered projects on time and within budget during three years in role.

Engineering Program Manager

Managed team of software and quality assurance engineers on multiple software development projects. Facilitated meetings with customer to discuss functional specifications, technical integration requirements, testing, and delivery. Wrote and presented regular status reports to management.

Engineering Project Lead

Researched, recommended, and successfully implemented new source code control tool for use throughout the organization. Implemented and supported configuration management and release engineering processes. Managed source escrow process per contract requirements.

Dale Johnson