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Dafydd Dil
Global Head of Customer Care Policy & Automation at Deliveroo
Dafydd Dil is a seasoned customer advocate with over a decade of experience in overseeing global multi-lingual contact centers through various communication platforms, demonstrating a strong proficiency in technology and a dedication to risk management.
Dafydd Dil completed a Bachelor of Arts (Hons) in Photomedia from London Metropolitan University, showcasing a diverse educational background that complements his professional expertise.
In his illustrious career, Dafydd Dil has held several key positions in reputable organizations, including being the Global Head of Customer Care Policy & Automation at Deliveroo, Operational Excellence Lead at NHS Test & Trace, Regional Digital Operations Manager at easyJet, and various managerial roles at easyJet encompassing contact center management, automation, innovation, and continuous improvement. He also previously served as a Project Manager at Bertelsmann SE & Co. KGaA and practiced photography under his eponymous brand, Dafydd Dil Photography.
