Michael A. Caputo, ITIL Practitioner

Itil Michael A. Caputo is an accomplished Information Technology Professional with over 14 years of experience across various domains. Caputo has a Bachelor of Science in Network and Communications Management from DeVry University, Chicago, and a Master of Science in Information Technology from Northwestern University, Illinois. Caputo's expertise lies in Program Management, Process Management, and IT Operations. Caputo excels at leading enterprise infrastructure and system initiatives and leveraging broad business and technical acumen with strong leadership and interpersonal skills. With a passion for creativity, Caputo is also a full-stack Content Creator on YouTube and delivers visually delightful and information-rich videos. Caputo has extensive experience in Team Building and Mentoring, Client Service and Support, Enterprise Technology Delivery, Service Level Agreement (SLA) Management, Data Center Operations, Operations Management, Incident Management, Change Management, and Problem Management.

Caputo is currently the Principal Service Delivery Manager at Mattersight Corporation. Previously, Caputo worked as a Technical Program Manager, Business Process Improvement Manager, and Customer Service Representative at U.S. Cellular. Additionally, Caputo has also worked as an Associate Editor at Engadget.