Cynthia Kamishlian

Cynthia Kamishlian is a dedicated professional with a diverse skill set that includes expertise in UX Research, Business Analysis, and Design Thinking.

With a focus on creating valuable and user-friendly products and experiences, Cynthia excels in establishing research objectives, conducting studies, identifying user needs, and offering actionable recommendations based on test results.

Her involvement in new product development includes deriving requirements, leading design activities, collaborating with designers and developers, and conducting iterative prototype testing, showcasing proficiency in Agile methodology and Lean UX techniques.

Cynthia has a strong foundation in various research methods such as ethnographic observation, user interviews, surveys, heuristic evaluation, and focus groups for discovery.

In the define and ideate phase, she utilizes workflow analysis, task analysis, personas, brainstorming, wireframes, and storyboards to shape product direction.

For prototyping, Cynthia employs paper prototypes and clickable PowerPoint prototypes, while in testing, she conducts moderated in-person and remote testing, co-discovery sessions, and results affinitization to refine product features.

Her remarkable professional achievements include serving as an Editor for UX Magazine under the User Experience Professionals Association and speaking at prominent conferences like the Boston Usability Professional Association Conference and the EduLearn Conference in Barcelona.

Furthermore, Cynthia has contributed to notable UX publications by conducting in-depth analysis and reviews in the field.

Cynthia's academic background includes a Master's degree in Human Factors in Information Design/Technology from Bentley University, an MBA in Entrepreneurship and Information Technology from Babson College - Franklin W. Olin Graduate School of Business, and a Bachelor's degree in Computer Science from the University of Maryland.

She has held pivotal roles in organizations such as Constant Contact as a Senior User Experience Researcher, PTC as the Principal User Experience Researcher, and athenahealth as the User Research Manager/Individual Contributor, among others, showcasing her extensive experience in the industry across various domains.