The Art Institutes

University of Tennessee, Knoxville

The Art Institute of California, A College of Argosy University

Production and Quality Manager

Northwestern Mutual

Financial Representative

•	Responsible for planning, hiring, training, and managing a quality assurance team consisting of 7 agents, to ensure compliance and accuracy in customer service interactions for a team of 200+ agents. 
•	Responsible for planning, hiring, training and management of departmental training team (3 trainers) ensuring and overseeing creation, delivery, and sustainment of training programs for 200+ team members for high quality customer service for over 60 thousand clients. 
•	Responsible for departmental readiness and transformation. Served as liaison between application and process engineers to ensure design, tracking and delivery of tools for accurate tracking and reporting or KPIs and analysis of KRIs. 
•	Responsible for data collection, analysis and reporting to stakeholders.
•	Successfully oversee completion of over one hundred projects and tools to increase productivity. 
•	Successfully Assisted in the reorganization of teams, creation, and implementation of Standard Operating Procedures (SOP) to increase efficiency and standardization of labor.
•	Responsible for preparation and delivery of production reporting for over two hundred agents. In more than ten different teams.

Trajector Medical

Manager

Skills: Written Communication · Documentation · Communication · Mentoring · Time Management

VA Claim Pros

Client Relationship Specialist

Hostess,  server, and translator for guests at the Animal Kingdom Resort

Walt Disney World Resort

Cast Member

Service over 500 accounts on a monthly basis. Assisted customers and co-workers dealing with conflict resolution.  Guided customers through budget management. Trained and Mentored intern during summer 2019.  Followed company and industry rules and regulations. Prepared delinquency and progress reports, and conducted research to assist in decision making processes regarding delinquent accounts. Liaison between customers and departments to ensure the best service and to maintain progress and mortgage payments. Translated for customer service, insurance, and legal departments as needed to assist in day - to- day operations.

21st Mortgage Corporation

Financial Counselor

As Career Services Assistant I help with organization and filing of documentation from past and future Alumni of the school. I also serve as receptionist, answering phone calls and delivering messages to Career Services Advisers, design flyers and documents for different event and assist with general office tasks.

The Art Institute of California

Career Services Assistant

Mass Communication Specialist (MC). - Photojournalist and Public Relations person. As an MC I created and developed products to portrait the US NAVY Sailors daily jobs and tasks through video, photo, stories, and print material. I was expected to comply with all NAVY instructions and regulations and to constantly improve my people skills. MCs serve as tour guides, hosts, ushers, photographers, videographers, talent, photojournalists and graphic artists for the US Navy.

Cyd Marie Vargas