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Craig Dollar
Public Safety Professional
Professional Background
Craig Dollar is a highly respected, energetic, and results-driven senior executive and entrepreneur with an impressive 34 years of experience in all facets of Next Generation 9-1-1 (NG9-1-1) and public safety dispatch landscape. His extensive career encompasses a deep knowledge of both legacy and emerging cloud technologies, positioning him as a leading figure in the public safety technology sector. Mr. Dollar has not only contributed to the start-up and maturation of successful companies and technologies but has also focused on strategic business models, go-to-market strategies, vendor positioning, partnerships, alliances, sales strategies, channels of distribution, product design, technologies, and architecture.
Mr. Dollar's expertise enables him to provide invaluable executive management and consultative positions that center around client engagements in all aspects of 9-1-1 and core public safety dispatch technologies. His ability to address complex challenges with tailored solutions has made a significant impact in this critical field.
Education and Achievements
Mr. Dollar studied at Auburn University, where he laid the foundation for his future career in telecommunications and public safety technology. Throughout his illustrious journey, he founded Emergency CallWorks, Inc., in October 2006. Under his leadership, the company successfully provided public safety information technology products and services, assisting clients in strategic planning, design, and deployment of the most suitable solutions to their pressing issues. The company focused on Enterprise NG9-1-1 deployments as well as offering tailored services to traditional Public Safety Answering Points (PSAP) and small to mid-sized markets. This focus on tightly integrated NG911, mapping, and dispatch systems played a vital role in enhancing public safety communications.
In February 2015, Emergency CallWorks was acquired by Motorola Solutions, a testament to the company’s successful innovation and growth in the sector. Mr. Dollar also served for 3.5 years as the Vice President of the Integrated Dispatch Solutions Division at PlantCML, where he was responsible for implementing the company's computer-aided dispatch (CAD), records management systems (RMS), and mobile data business line strategy for public safety. His previous experience includes more than 15 years of service as the Vice President of Sales and Marketing for Tel Control, Inc. (TCI), where he played a crucial role in establishing the company’s market presence.
Achievements
With over 40 years of combined experience in telecommunications and public safety, Mr. Dollar has dedicated his career to advancing public safety technologies. His tenure in the 911 and public safety community spans more than 30 years, where he has provided key leadership and vision. His contributions include successfully selling and implementing numerous mission-critical NG9-1-1, Computer Telephony Integrations, CAD, RMS, mapping, and mobile data systems within the public safety marketplace. This extensive background has allowed him to become a thought leader in the industry, frequently sharing his insights at various conferences and events.
Continuously devoted to improving public safety communications, Craig has been a regular supporter and speaker for organizations such as the National Emergency Number Association (NENA) and the Association of Public-Safety Communications Officials (APCO). His active participation in several advisory committees has facilitated positive changes and advancements within the field. He is also a proud member of iCERT, further underscoring his commitment to ensuring the highest standards of public safety technology and services.
Today, Craig Dollar serves as the President and CEO of ez911 INC, where he continues to innovate and drive improvements in public safety and emergency response technologies. His leadership is instrumental in guiding the direction of the company as it seeks to further enhance customer satisfaction and operational efficiency in the public safety sector.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.