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Courtney Marks
Manager: IFS Customer Experience and Service Excellence at Delta Air Lines
Courtney Marks is currently the Manager of IFS Customer Experience and Service Excellence at Delta Air Lines, a position she has held since August 2021. She is based in Atlanta, Georgia, United States.12 Before this role, she served as a Field Service Manager at Delta Air Lines from February 2019 to August 2021 in Detroit, Michigan, and as a Flight Attendant from September 2015 to February 2019 in New York.1
Courtney has a strong background in leadership with an emphasis on creating cohesive teams and mentoring peers. Her skills include workload and time management, attention to detail, and an analytical mindset, all while balancing corporate KPIs with customer and employee experience.1 Prior to her career at Delta Air Lines, she worked as an Account Executive at Modular Document Solutions and was recognized for her sales achievements.1
She holds a Bachelor's degree in Biology/Biological Sciences from the University of Iowa and another Bachelor's degree in Biology from Mount Mercy University.1
