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Courtney Lake
Director, Client and Customer Engagement
Courtney Lake is currently the Engagement Director at Cigna, where she focuses on enhancing provider engagement and satisfaction across various markets. This role requires a blend of strategic and operational expertise, as well as a deep understanding of healthcare operations and provider needs. Courtney is responsible for developing and leading initiatives aimed at improving provider relationships, ensuring operational excellence, and fostering communication between Cigna and its providers.1
Her professional background includes over ten years of experience in healthcare operations, provider relations, and engagement strategies. This extensive experience equips her to analyze provider data, develop corrective action plans, and monitor key performance indicators to maintain high levels of provider satisfaction.12
In addition to her role at Cigna, Courtney Lake is recognized for her leadership qualities and ability to build high-performing teams within the healthcare sector.1
