Claus Holmbeck Madsen is a seasoned business professional with vast experience in team and people management, product category and marketing management, sales, business development, customer support and retail sales. He currently leads the GN Audio Knowledge & Learning team, which is responsible for developing and maintaining product support content and online support sites, managing the internal product knowledge base for Jabra support teams worldwide, and creating training material for the Jabra Support Academy. Claus is a graduate in Leadership, with a Masters in Communication and a Bachelor of Commerce in Management. His extensive experience and expertise include category management, M&A project planning and execution, project management, new technology solutions integration, mentorship and coaching, commercial mindset, technical understanding, proactive mindset, detail orientation, intercultural communication, multitasking, relationship building, teamwork, result orientation, and adaptability. Claus proactively considers his audience in his solution-driven approach, possesses a natural authority, and is a quick learner who is open-minded, empathic, and has a good sense of humor.