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Christopher Rigel
Service Manager at Masergy
Professional Background
Christopher Rigel is a seasoned IT professional whose career reflects a robust foundation in information systems, security, and business administration. With significant experience in service management and network operations, Christopher has proven himself invaluable in the tech industry. His career began with roles that instilled essential customer service skills and technical expertise, and has evolved to a managerial position where he now leads teams to enhance service delivery and operational efficiency.
At Masergy, where he currently serves as the Service Manager, Christopher plays a key role in overseeing critical operations and ensuring customer satisfaction by managing service delivery teams. His journey with Masergy began as a Senior Network Operations Center (NOC) Analyst, where he applied his technical know-how to monitor and manage network performance, anticipate potential issues, and provide solutions that elevated service standards. Christopher's technical acumen is matched only by his commitment to exemplary customer service, making him a well-rounded leader in the technology space.
Before joining Masergy, Christopher dedicated several years to Cabela's, a major retail company known for its outdoors and sports merchandise. Starting as a System Engineer 1 and working his way up to the role of System Engineer 2, he leveraged his educational background in information systems to support and enhance IT infrastructure. His diverse roles at Cabela's, including Network Engineer and NOC Analyst, equipped him with a comprehensive understanding of network operations and systems management. Christopher’s technical journey at Cabela's was further complemented by his position as a Service Desk Specialist, where he honed his ability to troubleshoot issues and provide immediate support to users, creating a smoother experience for all stakeholders.
Prior to entering the information technology field, Christopher held various roles in the finance and merchandising industries. Working at Wells Fargo as a Personal Banker allowed him to develop strong interpersonal skills, building relationships and trust with clients while helping them manage their financial needs. His earlier experiences with PepsiCo and Kellogg Company as a merchandiser showcased his ability to manage products and optimize in-store marketing strategies. Each of these roles contributed to his versatility and ability to adapt to dynamic environments, enriching his professional journey.
Education and Achievements
Christopher Rigel's educational pursuits have laid a strong groundwork for his career in technology and management. He earned a Bachelor's degree in Information Systems and Security from DeVry Institute of Technology, achieving an impressive 3.6 GPA. This program deepened his expertise and provided him with vital skills for tackling IT challenges in an ever-evolving digital landscape. His studies encompassed various aspects of information security, which he has applied practically in his professional roles, particularly in ensuring that network systems are secure and efficient.
Additionally, Christopher holds an Associate's degree in Business Administration and Management from Northeastern Junior College. With a solid GPA of 3.5, he equipped himself with critical knowledge in business practices, management principles, and operational strategies, complementing his technical skills with the acumen needed to succeed in leadership roles.
Christopher’s educational background equips him to bridge the gap between technical and managerial responsibilities, making him an asset in his current role where both skills are essential.
Notable Achievements
- Service Manager at Masergy: Christopher is responsible for leading a team that is focused on service delivery to clients, ensuring that operational goals are met and customer satisfaction is prioritized.
- Senior NOC Analyst: In this role, Christopher was pivotal in enhancing Masergy's network management operations, utilizing his expertise to improve monitoring and issue resolution arrays, which directly impacted service uptime and reliability.
- Diverse Technical Roles at Cabela's: His progression from a Service Desk Specialist to a System Engineer signifies both his technical abilities and his commitment to professional growth. He successfully managed various IT projects, which resulted in improved system performance and user support.
- Solid Customer Service foundation: Through roles at Wells Fargo and in merchandising, Christopher has built a strong capability in customer-focused service, consistently striving to exceed client expectations throughout his career.
Christopher Rigel's blend of technical expertise, management experience, and commitment to customer satisfaction makes him a standout in the technology field. He continues to play a pivotal role in enhancing IT operations while fostering team collaboration and ensuring high service standards.
tags':['Information Systems','Service Management','Network Operations','IT Professional','Business Administration','Customer Service','Technical Expertise','Leadership Skills','Cabela's','Masergy','Wells Fargo','DeVry Institute','Northeastern Junior College'],
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