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Chris Featherstone
Executive specializing in strategy, growth, and finance for professional services
Chris Featherstone is currently the Principal Data & Generative AI/ML Telco CX GTM Lead at Amazon Web Services (AWS). In this role, he focuses on leveraging data and generative AI/ML technologies to enhance customer experience strategies within the telecommunications sector. His expertise is instrumental in driving commercial progress for contact center intelligence solutions at AWS.2
Featherstone has a strong background in data analytics and technology, which he applies to develop innovative strategies that align with business goals. His work involves collaborating with various teams to implement cutting-edge solutions that improve customer engagement and operational efficiency.2
In addition to his current position, Featherstone has held various roles that demonstrate his leadership and strategic capabilities in the tech industry. He is known for his ability to integrate advanced technologies into practical applications that benefit organizations and their customers.12