Arizona State University

AWS- Business Development- Artificial Intelligence - Language and Speech services.

I focus on building and driving GTM and strategies for customer experience solutions in telecommunications using Generative AI, Machine learning, Artificial Intelligence, and Data Mesh technologies.

Amazon Web Services (AWS)

Principal Data & Generative AI/ML Telco CX GTM Lead

Building intelligent and innovative components in Salesforce Service Cloud to enable the next generation of Workforce Engagement.  https://www.salesforce.com/products/service-cloud/features/workforce-engagement/

Salesforce

Senior Director of Product Management

Skills: Product Design · Leadership · Build Strong Relationships · Program Management · Communication · Strategic Planning · Competitive Analysis · Timelines · Agile Methodologies

I drive the AWS global AI/ML Business Strategy and GTM for Amazon Transcribe (ASR) and Amazon Lex. Ive also created the first AWS augmentation acceltration solutions using the AI/ML building blocks focused on Contact Center Intelligence and Media Intelligence.

WW BD AWS AI Services - Speech Recognition and Natural Language Processing

Global product owner for Webex Contact Center and Customer care products. Lead team to develop and executed global product vision and strategy across cloud and prem product portfolio. Developed and lead strategy to turn around product deficiencies and legacy technical debt. Delivered AI related agent assist technology based on topic modeling, NLP, and real-time contextual retrieval of knowledge base docs and FAQs via white-labeled partner. Delivered behavioral analytics platform to track product usage characteristics, identify growth cohorts, reduce on-boarding, A/B test features, and look for growth opportunities. Escalated and established UX as a core element in the product process.

Cisco

Director Of Product Development

Building the VNext contact/call center platform for InContact.com.
Responsible and accountable for the commercial success of Incontact’s vNext public cloud platform built on AWS. Defining and driving multi-year strategy and roadmap to roll-out new generation platform microservices in AWS, which includes defining and implementing a Lift and shift process and approach to take 10yr old on-premise and private cloud technology to contemporary public cloud architecture in AWS.

inContact

Sr. Director Product Managment- Platform & Tools

Smart Packaging For a Healthy Planet:

For more than a decade, Packsize International LLC has been the worldwide leader in efficient packaging solutions for companies with multifaceted corrugated packaging needs. As packaging specialists, we help companies save money on packaging inventory and the work required for boxing and shipping, while also helping them reduce the carbon footprint of their packaging process. Our On Demand Packaging™ solutions make us different from every other packaging company on the market.

We are the global leader in On Demand Packaging™. With Packsize as your packaging company, making boxes is easier than printing labels. Smarter packaging means fewer planes, fewer trucks, and less material.

We are the definition of "Lean" when it comes to packaging what you manufacture.

Packsize LLC

•	Created architectures and technical education for field technical staff to increase sales of software solutions (MPPs, RDWs, RDBs) and architectures for using NAND storage concepts for off the shelf and Open Source. 
•	Created test harnesses to accelerate internal testing process for internal QA hardware process and monitoring of NAND wear leveling algorithms. 
•	Developed multiple technical field education strategies and core use cases for product portfolio line for the enterprise which was used to land key enterprise customers. 
•	Developed solid-state storage sales solutions targeted at communication, database, and web caching and cloud computing environments.

V3 Systems

Headquartered in Salt Lake City, Utah, Fusion-io is the leading provider of application-centric, enterprise storage architecture that unlocks a world of possibilities for performance-starved applications. 
www.fusionio.com

Fusion-io

Technical Marketing Engineer

Fusion-IO – www.fusionio.com
Technical Marketing Engineer/Product Planner/Regional Director Sales Engineering

  July 2009- present

Regional Technical Sales Engineer for Mountain States and Southwest
Responsible for gathering customer requirements for current and future product. 
Developed multiple sales/adoption strategies around entire product line for the enterprise solid-state storage targeted at Cloud computing, Virtualization, Database (OLTP and OLAP), and Web environments. 
Developed strategy for MLC/SLC guidance for uses in enterprise systems as a new memory tier for approaches to classic storage strategies and new architectures. 
Creating sales collateral for internal sales force as well as external collateral in Microsoft, Oracle, Cloud computing, LOB, Developer tools, as well as media creation tool. 
Provide deep technical support for enterprise customers and Key OEMs
Developed training and education for key OEM partnerships with Dell, IBM, and HP around use cases.
Architect use cases for Field sales centered on VDI, and shared storage appliances for Virtualization.

Sales Engineer

Drove adoption of entire Microsoft platform for key customers in Federal, Financial Services, Healthcare and other enterprise customers
Sold the largest implementation of SQL server ever into the Dept. of Veterans Affairs centered on business intelligence.
Created content for field resources for proof of concepts, general product knowledge, and general education around curriculum. 
Case studies – Intermountain Healthcare 
Created the first .Net Resource center or Center of excellence for Wells Fargo and Amex
Directly influenced business growth by 150% to a 75Mil agreement at Wells Fargo.
Created a curriculum to increase knowledge of the platform and skills assessments to track and enhance development skills within the organization.  
Lead for American Express's Next Generation Integration Middleware initiative where 

Integrated eBusiness applications and beat many incumbents for the business.

Responsible technical sales for  across all industry verticals. 
Designated field product manager for Microsoft eBusiness server scenarios 
Formed Virtual Sales specialist program with existing partner ecosystem to drive depth and reach 

Created worldwide program for field technical staff to become closer to corporate product groups called “Product Insiders”.

Created MSDN worldwide content for Microsoft Developer Days

Microsoft

Application Platform Advisor/ Senior Systems Engineer

Responsible for developing applications on the Microsoft platform for Compaq computer corp. (Now HP) and Huntsman Chemical Corp.

Chris Featherstone