Ching Tan

Ching Ching Tan is a seasoned professional with over 16 years of experience in information system management and post-sales technical support. She excels in leading and developing customer support teams to provide top-notch value-added support at NetApp, with a current focus on promoting Clustered Data ONTAP best practices.

With a strong emphasis on service excellence and customer value, Ching Ching advocates for leveraging data analytics to drive informed decisions and reduce customer churn. Her goal is to attain positive outcomes for both customers and the support teams.

Throughout her career, Ching Ching has taken on various roles in post-sales support, ranging from Technical Support Engineer to Manager, Support Account Managers. She possesses a solid technical background, exceptional interpersonal skills, and the ability to collaborate effectively with diverse stakeholders.

Previously, she has served as a Sr. Manager of Enterprise Support at Amazon Web Services (AWS), Manager of Enterprise Support at AWS, Manager of Support Account Management at NetApp, Support Account Manager/Technical Global Advisor at NetApp, Technical Support Engineer at NetApp, and System Administrator at Murata Electronics Singapore (Pte) Ltd.