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Charlie Reichenbach
Customer @ Peek | ex-Wayfair, ex-Bain
Charlie Reichenbach is the Vice President of Customer Experience at Peek, a company in the travel and hospitality industry.12 He joined Peek in late 2018, expressing his long-standing love for the travel and hospitality sector.2
Charlie is known for his professionalism, leadership skills, and strategic approach to complex change management projects, which set him apart from his colleagues.1 His expertise lies in customer experience, which aligns with his role at Peek.
Prior to joining Peek, Charlie likely had experience in related fields, given his skillset in change management and customer experience. However, the specific details of his previous roles are not provided in the available information.
At Peek, Charlie's role as VP of Customer Experience suggests he is responsible for overseeing and improving the customer journey and satisfaction for the company's products or services. This position is crucial in the travel and hospitality industry, where customer satisfaction plays a significant role in business success.