Charlie B.

Based on the available information, Charlie Borowsky is a Technical Support Specialist at etherFAX. While specific details about Charlie's current role are limited, we can infer some information about his professional background and the company he works for:

Professional Experience

Charlie Borowsky has held various positions in the technology sector, including:

• Technical Support Specialist at etherFAX (current position)
• Consultant at HMB
• Sr. Systems Engineer at Satori Solutions, LLC

etherFAX Company Overview

etherFAX, Charlie's current employer, is a company specializing in secure document delivery and internet fax services. Some key points about etherFAX include:

• They pride themselves on providing exceptional customer service and support.1
• The company offers a layered support structure to ensure customer satisfaction.1
• etherFAX's support team is known for being proactive and transparent in handling customer issues.1

Support Team at etherFAX

As a Technical Support Specialist, Charlie likely plays a crucial role in etherFAX's customer service efforts. The company's approach to support includes:

• Enabling all support staff to handle various situations, including infrastructure and carrier issues.1
• Providing 24/7 support during critical events, such as natural disasters.1
• Offering real-time updates on system status and performance through their website.1

Support Availability

Standard support at etherFAX is available:

• Monday through Friday
• 9am – 8pm Eastern Time (excluding holidays)
• 24-hour support is available for an additional fee2

While we don't have specific information about Charlie's day-to-day responsibilities, it's likely that he contributes to etherFAX's commitment to providing world-class service and support in secure document delivery.1