Ccxp Seda Alpkaya is a seasoned CX expert and founder of VOXAL Consulting. With a solid background in designing and directing strategic CX management initiatives, she is renowned for her creativity, attention to detail, and business acumen. She holds a Bachelor's Degree in Economics and an MBA from Koç University, in addition to having studied E-MBA in Customer-Focused Product and Service Design at Cornell University.

Seda's vast experience includes senior positions at Philip Morris International, EWE AG, and Turkcell, where she served as Touchpoint Experience and Customer Experience Strategy Manager, Lead Product & User Experience Designer, and Senior Specialist for F2F and Product Experience Management, among others. Seda is skilled in change management, stakeholder engagement, voice of customer analytics, service design, and process redesign. She is an intuitive leader with an outstanding capacity for team building and leadership.