Marylhurst University

Customer Success Director, athenahealth at athenahealth

athenahealth

Customer Success Director, athenahealth

Virence Health

Community Health Center Solutions Leader

Responsible for achieving the Strategic Account teams sales objectives: orders, revenue, & contribution margin, together with service sales revenue, customer satisfaction & retention while staying within allocated base cost budget.Develop & implement account strategy for the US focused on driving outcomes for customers. Participate in the creation of the annual sales forecast + execution plans to meet, through strategic account planning. Set orders & sales targets.Actively engage with teams across GE Healthcare to discuss account plans and growth strategies. Participate in deal structure and negotiations. Lead the GE Healthcare Analytics Digital commercial team.  Develop and implement programs around digital thought leadership and go-to market strategies.Understands & analyze market dynamics & competition to develop business opportunities for  Strategic Accounts. Cultivate and create an inclusive culture, driving collaboration and open communication to ensure team is performing at optimal levels.

GE Healthcare Digital

Sr. Director, Strategic Accounts

Set strategic direction for the West Zone’s commercial and service businesses for the GEHC Digital portfolio.Achieve orders, revenue, and contribution margin targets. Manage forecasting and funnel management.Actively engage with teams to discuss account plans and growth strategies.  Participate in deal structure and negotiations. Work with marketing and the commercial segment leaders to define campaigns and promotions to generate funnel, leads and growth. Cultivate and create an inclusive culture, driving collaboration and open communication to ensure team is performing at optimal levels

General Manager, West Zone

Provide strategic leadership to the Account Development team, focused on customer success and growing the GE Healthcare Digital footprint within the covered accounts.

Executive Account Development Leader

Provide leadership and development for the Ambulatory EHR and Revenue Cycle Install Base sales team focused on customer success and growth.Develop and execute targeted marketing campaigns to drive growth and customer retention.Manage Value Added Reseller Channel.Manage third-party vendor relationships, including negotiating and managing the contract, resolving escalations and issues, be the subject matter expert for internal teams.

Sales Manager, Ambulatory Practice Solutions

Company was acquired by GE Healthcare in March 2002Achieve assigned quota.Led successful contract negotiations resulting in executed agreements ranging in size from $100k to $4M.  Developed and led the install base sales team of sales professionals focused on selling software and services to an install base of greater than 2500 customers.Liaison between the commercial organization and the P&L.Led new initiatives such as working with Healthcare Regional Extension Centers to promote enabling Electronic Health Records in physician practices. Created innovative pricing and packaging promotions.Implemented sales force automation tools, including defining requirements, selection, and implementation of a Customer Relationship Management System.Chair of the Pricing Committee, a multi-disciplined team of functional managers responsible for defining product and service pricing

MedicaLogic, Inc.

Business Development Manager/Order Management Manager

Managed the North American sales variable compensation plan, including management reporting and analysisProvided training to sales organization for the Lead Generation and Funnel/Forecasting system.Project team member responsible for analyzing and implementing process improvements to understand global discount rates and impacts to the company.Established process and procedures relating to processing customer orders and revenue recognition.Developed and managed a team responsible for the order fulfillment process, product delivery analysis and business systems management.Pioneered successful implementation of marketing promotions, pricelists, and customer contracts.Built and led an effective team to support corporate product structuring and analysis, management reporting, and system administration for multiple business systems.Participated in the development and implementation for a comprehensive management reporting system.Key contributor in the planning and design of an internationally used front end-quoting tool.  Provided system training and implementation to Mentor Graphics Singapore.

Catherine Pompei