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Caroline Thomson
UX Research Operations Leader
Caroline Thomson is the Director of UX Research Operations at AnswerLab, a consultancy specializing in user experience research. She has a background in architecture, having earned a Bachelor of Architecture (B.Arch.) from the University of Virginia in 2005. In her role at AnswerLab, she focuses on leading human-centered UX research operations teams, tackling significant ResearchOps challenges.12
Thomson is based in San Francisco, California, and is recognized for her expertise in optimizing UX research processes to enhance user experiences.23