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Carol Surface
Chief Human Resources Officer at Medtronic
Professional Background
Carol Surface is a highly accomplished leader in human resources with a wealth of experience spanning over three decades. Since September 2013, she has been an integral part of Medtronic, where she holds the position of Senior Vice President and Chief Human Resources Officer. In this pivotal role, Carol is responsible for shaping the human resources strategy for a diverse global workforce of more than 90,000 employees. Her dedication to enhancing human capital extends beyond traditional HR functions; she also oversees Global Communications, Philanthropy, and Medtronic Labs, demonstrating her multifaceted approach to leadership.
Carol's key focus areas encompass vital components of organizational development, including organizational transformation, enterprise talent management, succession planning, leadership development, inclusion and diversity, executive compensation, and reputation management. Furthermore, she is deeply committed to community and health initiatives, reinforcing Medtronic's mission to alleviate pain, restore health, and extend life through transformative solutions in the healthcare sector. Her leadership is characterized by a commitment to fostering a diverse and inclusive workplace, ensuring that all employees feel valued and empowered to contribute to the organization's success.
Before joining Medtronic, Carol made her mark as the Executive Vice President and Chief Human Resources Officer at Best Buy Co., Inc. During her time at Best Buy, a prominent provider of technology products, services, and solutions, she played a critical role in strategizing the development of a high-performing workforce focused on customer satisfaction.
Prior to her tenure at Best Buy, Carol honed her expertise at PepsiCo, where she ascended through various human resource leadership roles. She notably served as the Chief Personnel Officer for PepsiCo International and managed personnel functions across different regions, including Asia, the Middle East, and Africa. Her extensive career at PepsiCo also included positions such as Vice President of Human Resources for China Beverages, where she led significant initiatives that impacted organizational performance and employee engagement.
Education and Achievements
Carol Surface's educational pedigree reflects her dedication to the field of psychology and human resources. She earned her Doctor of Philosophy (Ph.D.) degree in Industrial and Organizational Psychology from Central Michigan University, equipping her with the advanced knowledge and skills necessary to lead human resources at the highest levels. Prior to that, she completed her Bachelor of Arts (BA) in Psychology at Castleton State College, laying the foundation for her deep understanding of human behavior and organizational dynamics.
Her professional accolades are numerous, highlighting her influence in the HR field. In 2020, Carol was recognized by N2Growth as one of the top 25 Chief Human Resources Officers (CHROs) shaping careers, culture, and talent across the industry. This acknowledgment underscores her commitment to driving organizational excellence and enhancing employee experience. Additionally, she was elected as a Fellow of the National Academy of Human Resources (NAHR), a prestigious honor representing the pinnacle of achievement within the human resource profession.
Leadership and Community Involvement
Carol is not only recognized for her corporate roles but also for her contributions to various boards and organizations that shape the future of human resources and corporate governance. She currently serves as Vice Chair for the HR Policy Association and Co-Chair of Gartner's CHRO Leadership Board, where she collaborates with other leading HR professionals to advance best practices and strategic initiatives in human capital management.
Furthermore, she is a member of the Advisory Board of the University of South Carolina Center for Executive Succession, where she contributes to developing future leaders in human resources. Her involvement in the Greater MSP Board of Directors illustrates her commitment to the Minneapolis community, where she actively participates in initiatives that foster economic growth and social responsibility.
As a member of The Society for Industrial and Organizational Psychology, Carol stays actively engaged with the latest research and developments within her field, ensuring that she brings cutting-edge practices to her organizational leadership roles.
Personal Drive and Professional Aspirations
Carol's diverse experiences across continents and various cultures have enriched her perspective on leadership and human resource management. Having lived and worked in Asia, the Middle East, and the United States, she brings a rich tapestry of cultural insights that inform her approach to workplace inclusion and diversity. This global outlook is invaluable as organizations seek to engage a diverse workforce in a rapidly changing business landscape.
In her ongoing pursuit of excellence, Carol embodies the qualities of a transformative leader—one who prioritizes the development of others, champions diversity and inclusion, and fosters environments where talent can thrive. Her vision for the future reflects a commitment to building organizational cultures that not only drive performance but also prioritize employee well-being and community engagement. As technology continues to evolve and reshape industries, Carol is poised to lead organizations through these transitions with an unwavering focus on human-centric practices.
In conclusion, Carol Surface is a distinguished leader in human resources whose extensive background, educational achievements, and community involvement make her an exemplary figure in the HR landscape. As she continues to influence and shape the field, her passion for organizational development and employee success remains at the forefront of her professional journey.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.