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Carol J. Smith
Trustworthy AI at CMU SEI, AI Division. Leading UX, HCI, HMT, & Responsible AI research.
Carol Smith is a leading figure in the field of UX and HCI, specializing in developing trustworthy and human-centered AI systems.
With over 20 years of experience, Carol has worked across various industries, government agencies, and academia, successfully leading teams and fostering inclusive environments.
She has a track record of improving AI systems and has held key roles at reputable organizations like CMU SEI AI Division, Uber ATG (now Aurora), and IBM.
Carol is an internationally recognized speaker, having presented at numerous events worldwide, and is an adjunct instructor at CMU HCII.
Her educational background includes a MS in Human Computer Interaction from DePaul University and Executive Education in Leadership & Strategy from Harvard Business School Online.
Carol's career highlights also include being selected for IBM Health Corps program and receiving the UXPA President's Award for her volunteer efforts.
She is known for her management experience with diverse teams and for integrating UX design practices into Agile software development teams.
Additionally, Carol has a deep involvement in the UX community, having held various positions in different organizations, from UPMC to Accenture.
Through her work, Carol continuously strives to enhance user experiences, promote ethical AI, and advance the field of usability.
