Carlton G.

Carlton Giles is a highly skilled and experienced IT Support Professional with over 5 years of experience providing technical support to users in a fast-paced, deadline-driven environment. Throughout his career, Giles has established himself as a dynamic, detail-oriented, and analytical professional capable of troubleshooting complex desktop and network connectivity issues. He has developed expertise in help desk support, user support, and desktop applications while also proving himself as a leader capable of fostering strong relationships with end-users to ensure business success.

Giles' educational background includes a degree in Management Information Systems, General from San Jose State University, which has further complemented his experience in the field. His technical proficiency is highly impressive, with expertise in a broad range of software and hardware systems, including Windows 7/XP/Vista/Office 2007-2015, Linux (CentOS, Ubuntu, Mint), Safari, Mac OSX, Chrome, Blackberry Server, Oracle SQL, Visual Basic, HTML 5, Java, JavaScript, Ghost, McAfee/Norton Virus Tools, Python, MS Office 2013, NetBeans, MS Visual Studio, DBAN Secure Wiping, VMware, VPN, TCP/IP, printers, and network/peripheral devices.

Over the years, Giles has worked in various organizations, including LinkedIn as a Senior Technical Program Manager, where he honed his project management and technical skills, Work Market as a Field Support Technician and San Jose State University as a Building Assistant. He has also demonstrated an entrepreneurial spirit, founding Martini Entertainment, a company that specialized in event management.

In summary, Carlton Giles is an exceptional IT Support Professional, with a wealth of experience, technical expertise, and leadership skills, making him a valuable asset to any organization in need of first-rate technical support services.

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