Suggestions
Caleb Elston
Co-founder & CEO at Delighted
Caleb Elston is a prominent entrepreneur and the co-founder and CEO of Delighted Inc., a company that specializes in gathering actionable customer feedback. He has been with Delighted since its inception in April 2013, leading the company through significant growth and innovation in customer experience tools. Delighted was notably acquired by Qualtrics, a leader in experience management, which highlights the impact and success of Elston's leadership in the field.123
Professional Background
-
Delighted Inc. (April 2013 - Present)
- Co-founder & CEO
- Focuses on creating a user-friendly platform for customer feedback.
-
Mixbook (March 2012 - April 2013)
- Director of Mobile
- Led the team that developed and launched the Mosaic app.
-
Yobongo (October 2010 - March 2012)
- Co-founder & CEO
- Launched the company at SXSW 2011 and raised $1.35 million in funding.
-
Justin.tv (September 2009 - October 2010)
- VP Products
- Oversaw user-facing products across various platforms.
-
Scrapblog.com (August 2007 - September 2009)
- Director of Product
- Managed design and engineering efforts for their web platform.
-
uSnacks.com (January 2006 - May 2007)
- Founder
- Developed a service for college students to purchase snacks conveniently.
Elston's extensive experience in product development and entrepreneurship has established him as a notable figure in the tech industry, particularly in customer experience management. His work with Delighted continues to influence how businesses gather and utilize customer feedback to enhance their services.123
Highlights
Recently discovered that Fastenal has deployed their own vending machines and “stores” inside of their customers’ locations.
So rather than calling for a parts delivery and having to receive, unpack, track inventory etc, the customer just walks up and gets exactly what they need.
Talk about customer obsession.
They caught it on the first attempt. Massive congratulations to the SpaceX team. Inspiring.
