Arizona State University

Dowling College

Mesa Community College

The University of South Dakota

Black Hills State University

Senior Manager - Employee Communications at eBay

San Francisco, California, United States

Lead IT communications for all technologies, applications, and products going to all of eBay from IT organization. Help drive enterprise performance, accelerate innovation, enhance the customer experience, and increase employee productivity.

eBay

Senior Manager - Employee Communications

- Co-Founder of the start-up, <a href="http://FanDrafter.com">FanDrafter.com</a> and the mobile fantasy sports app, FanDrafter (sports mobile application dedicated to instant multiplayer fantasy sports user experiences)
- Worked with partner on planning, development and implementation of our website and mobile application.
- Secured funding to produce a minimum viable product (proof of concept).
- Launched website and a minimum viable product (mobile app) November 2012 by beta testing during the 2012 NFL regular season.
- Launched full function mobile application via Apple’s App Store in December, 2013 for the remainder of the 2013 NFL season including, 2013 Playoffs, Pro Bowl and Super Bowl XLVII.
- Continuing to grow business, looking for additional investors to expand our business by enhancing mobile application with premium features and creating additional sports.

ATROD LLC

Co-Founder

Lead IT User Enablement Team (IT Marketing, Communications, Learning & Development) for all technologies, applications, and products going to all of eBay from IT organization. Analyze, evaluate, design, and develop IT Learning & Development strategy, governance, and framework based on overall needs from the IT organization in addition to specific project and program requirements. Help drive enterprise performance, accelerate innovation, enhance the customer experience, and increase employee productivity.

Manage relationships between IT Technology and the Corporate Communications teams by supporting business partners’ existing processes and platforms and solving their key business challenges with innovative IT solutions by collaborating and building strong partnerships with needed teams, departments, subject matter experts, stakeholders, and business leaders internally and externally.

Information Technology Sr. Manager–User Enablement Lead & Corporate Communications Business Partner

Lead a team of IT product managers on defining the strategy, researching, and developing better user experiences through eBay’s internal intranet and mobile productivity app.

Managed relationships between IT and Corporate Communications by acting as liaison to help drive the operational execution of software enhancements and company-wide programs.

Information Technology Senior Manager – Product Lead & Corporate Communications Business Partner

Part of an amazing OCIO team made up of product owners, designers, and engineers who are transforming eBay's employee experience to reflect eBay's brand and enable eBay employees to be more effective and efficient by connecting them to information, tools, and each other.

In addition to resource and budget management, strategic planning, operational excellence, and organizational effectiveness, I help manage the business relationships between the technology team and the overall business (Communications, Finance, Legal,and HR).

Information Technology Manager – Corporate Communications Business Partner

Consultant (Slalom Consulting)
Client – eBay & PayPal
- Manage relationship between the Technology team and the Corporate Communications team by acting as liaison to help drive the operational execution of software enhancements and company-wide programs.
- Lead Change Management, training, and communications effort for Hub Experience team.
- Design, develop, analyze, and evaluate training strategy and solutions based on project requirements (packaging training, channels for delivery, audiences and business requirements).
- Developed and deployed training (web-based, eLearning, and materials) and communications based on project needs.
- Drive team effectiveness for the Hub Experience Technology Team through workshops, offsite events and team meetings.
- Collaborate and build strong partnerships with needed teams, departments, subject matter experts, and stakeholders, internally and externally to identify training needs and develop/improve solutions where needed.
- Track and report project progress via a variety of communication vehicles (PowerPoint, Word, Print and Electronic)
- Help drive enterprise performance, accelerate innovation, enhance the customer experience, and increase employee productivity.

Information Technology Consultant – Corporate Communications Technology

Clients - Genentech, PG&E, eBay & PayPal
-  Delivered award-winning solutions in Slalom's lean learning area of the organizational effectiveness practice.
-  Helped drive enterprise performance, accelerate innovation, enhance the customer experience, and increase employee productivity.
-  Designed and delivered Change Management Plans (including overall CM strategy as well as training and communication plans).
-  Developed training materials based on project requirements (consider how to package training, channels for delivery, audiences and business requirements).
-  Managed risks related to training and escalate issues that require attention of the program manager, organizational readiness lead.
-  Designed and produced technical training curriculum in multiple forms, including, but not limited to, classroom activities, printed materials (QRG, Job Aid, Tip Sheet, ILT, User Guides), web-enabled/computer-based and video training.

Slalom Consulting

Change Management - Organizational Effectiveness Consultant

Client - Cisco Systems

- Responsible for the day-to-day provision of long-term outsourcing services for client’s change management/sales enablement workforce under their 2-Tier Quoting and Ordering initiative
- Managed an onshore and offshore team that develops and delivers IT solutions, training and communications to Cisco's global audience both for internal as well as external stakeholder and partners.
- Provided and supported programming, management and maintenance services needed to implement and supported installations of both custom and packaged application software.
- Supported change management activities for Cisco Systems. Built and owned overall Change Management Plan for client’s 2-Tier Quoting and Ordering initiative.
- Coached and shepherded team on building their skills to foster their growth.
- Provided oversight and approval of technical and business approaches, processes and solutions for external communications and training materials for Cisco’s 2-Tier Quoting and Ordering initiative.
- Drove program adoption efforts from early stage development through execution. Built, maintained and tracked to overall program adoption plan.

Accenture

Change Management Progam Manager

Client – Cisco Systems
- Lead a training team on content development including reviews, gap assessments, and delivered against learning strategies.
- Delivered and facilitated training for new hires and current employees in the use of Cisco software programs and packages (Legacy tools/systems, and Future tools/systems being created).
- Identified training needs based on change management impact assessments.
- Developed training materials based on project requirements (consider how to package training, channels for delivery, audiences and business requirements).
- Teamed up with other change management resources to support the end-to-end change management approach.
- Managed risks related to training and escalate issues that require attention of the change management lead.
- Provided input to training best practices and review training documentation produced by other departments for clarity, validity, and standardization.
- Designed and produced technical training curriculum in multiple forms, including, but not limited to, classroom activities, printed materials, web-enabled/computer-based and video training.

Training Manger and Developer

- Developed, designed and delivered instructional procedures and training materials for over 27 different courses, such as technical computer software skills, weight and balance calculations, heavy machinery operation and job safety in 23 different locations nationwide.
- Conducted technical training for both customers and employees including individuals and groups (40 – 70 employees at any given time).
- Designed and implemented L1-L4 Learning Assessments, learning, and marketing programs.
- Worked in coordination with the Learning Operations, Talent Planning & Development, and Instructional Design teams to design and implement complete learning solutions for teammates at all levels of the organization.
- Utilized the Learning Management System (LMS), Information Management System (IMS), and other tools to provide diverse reports on learning effectiveness and compliance and provided reports to business partners throughout the company as required.
- Conducted talent audits and identified and maintained succession plans.
- Designed, implemented and facilitated activities to address individual, team, and organizational needs and improve performance.
- Supported coaching the business towards specific learning and performance outcomes as a key deliverable.
- Applied standard metrics and reporting outcomes from a variety of learning solutions.
- Conducted research and other data gathering activities to identify benchmarks and best practices.
- Trained customer service representatives on internal customer relationship management software which improved performance, productivity and customer satisfaction 15% annually.
- Trained 80-95 adults monthly ranging from entry level employees to VP with 98% pass rate on multiple products including OSHA, DOT & IATA Job Safety in complex situations in both fast-paced and self-paced environments.

FedEx

Sr. Training Instructor

- Managed team of 40 to handle daily operations impacting over 2,300 employees.
- Addressed aberrations that unexpectedly arose on-site without sacrificing quality of service.
- Worked with all elements of management from 1st level to VP.
- Acquired prospective clients through face-to-face interaction, lead forms and consulting with sales teams on marketing strategies resulting in increased revenue and 95% of the time met target goal of 3 new leads per month.
- Assisted in operational, program, compliance and investigative audits.
- Developed and executed integrated departmental plans, policies and procedures and provided input on departmental business and technical strategies, goals, and objectives.
- Developed and maintained relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
- Provided oversight and approval of technical approaches, products and processes.
- Managed, developed and motivated employees and first-level managers.
- Maintained 100% annual compliance with Federal, State, OSHA, TSA and FAA regulations.
- Led teams through two consecutive ACE Audits by ensuring company standards were met with a passing score of 95% or above.
- Created Safety Continuous Improvement Team (SCIT) resulting in 25% reduction of injuries and unsafe acts for each year involved in team.
- Received multiple company Bravo Zulu awards for quality of outcome on difficult and challenging situations through effective communication.

Jarod Stanton, MBA