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Brian Coakley
MapQuest Technical Support Manager at System1
Brian Coakley is currently the MapQuest Technical Support Manager at System1. He has a robust background in technical support and customer engagement, having worked in various roles across several organizations.
Professional Background
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Early Career: Brian began his career in 1992 as a Video Production Assistant, working with notable companies such as Comedy Central and CBS News. He then transitioned to Generation21 Learning Systems as a Web Programmer, contributing to software development.
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MapQuest: In 2007, Brian joined MapQuest as an Application Integration Engineer, where he supported developers and designers in application deployment. He later advanced to the role of Manager of B2B Developer Technical Support, where he oversaw the support team and managed customer interactions.
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Verizon: Between his roles at MapQuest, Brian worked at Verizon as the Manager of Customer Engagement, where he managed multiple teams and facilitated communication between product users and development teams.
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Current Role: As the MapQuest Technical Support Manager at System1, Brian focuses on building strong relationships with customers and coordinating information flow between teams to enhance customer support and product usability.1
Education
Brian holds a Bachelor's degree in Business Information Systems from The University of Toledo, which he completed from 1986 to 1991.1
His extensive experience in technical support, application integration, and management makes him a valuable asset in his current role at System1.
