Brandon Taylor

Brandon Taylor is the Associate Director of Product Management at Concentrix.1 He is an expert in cloud migration and its benefits for customer experience (CX) and contact center operations. Taylor emphasizes the advantages of cloud deployment, including simplified updating processes, improved reporting capabilities, and enhanced integration with existing business applications.1 He highlights how cloud solutions can improve both the technical aspects of business operations and the advisor's experience, leading to better customer service and issue resolution.1