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Brandon Eversoll
Sr. Support Manager at KPA
Professional Background
Brandon Eversoll is a seasoned professional with over 20 years of extensive experience in customer support and engagement. His career spans various roles in leading organizations, where he has cultivated a deep understanding of the critical relationship between customer satisfaction and business success. Having worked with a diverse clientele – from everyday users to C-level executives at Fortune 100 companies – Brandon has honed a customer-centric philosophy that underpins his professional ethos. He firmly believes that customer success is the true engine of sales and growth; this is evident in his commitment to fostering substantial engagement throughout the customer journey.
In his earlier career, Brandon served as a Technical Support Agent at prominent companies like IBM and Center Partners, where he gained invaluable experience in resolving customer inquiries and technical issues. His dedication to providing exceptional support led him to progressively advance in his career. Notably, as a Shift Supervisor at Sun Microsystems, Brandon developed leadership skills while managing a team tasked with ensuring top-tier customer service. He later took on the role of Lead Support Engineer at ZOLL Medical Corporation, where he contributed to enhancing product offerings and customer experiences.
In the years that followed, Brandon transitioned to more managerial roles, including Technical Support Team Lead II at Four Winds Interactive and Manager of Customer Support at Upserve. Here, he was instrumental in developing strategies that significantly improved the support experience for customers. His ability to engage effectively with employees and customers alike was recognized during his tenure as Director of Customer Care at Clean Energy Collective, and later as a Senior Support Manager at KPA.
Throughout his professional journey, Brandon has consistently advocated for active engagement as a means to cultivate customer loyalty. He believes that happy and supported customers become advocates for a brand, driving organic growth and success. This philosophy not only shapes his work approach but also underscores the value of fostering a collaborative and supportive team environment, ensuring his staff are equipped to meet and exceed customer expectations.
Education and Achievements
Brandon Eversoll’s educational foundation in business management has played a pivotal role in shaping his career. He began his academic journey by pursuing a Bachelor in Business Administration (BBA) at Idaho State University. His focus on Business Administration and Management provided him with essential insights into organizational dynamics and customer relations, which have proven invaluable in his roles throughout his career.
Furthering his education, Brandon also studied Business Management at the University of Colorado where he deepened his understanding of effective management practices and leadership strategies. Additionally, he participated in programs at the Mountain States Employers Council that further enriched his knowledge and skills, allowing him to stay abreast of the best practices in customer support and team management.
Brandon’s commitment to continuous learning and professional development is evident from his diverse educational background, which has equipped him with the necessary skills to excel in various challenging roles. His ability to adapt and his drive to enhance his expertise have led to numerous achievements throughout his career, further underscoring his dedication to customer success and employee engagement.
Achievements
Throughout his career, Brandon Eversoll has achieved remarkable success in various roles dedicated to enhancing customer support and engagement. As a former Senior Support Manager at KPA, he played an essential role in improving customer service processes, ensuring that each level of support met the high standards that both customers and the company expected. His management style, focused on engagement and support, drove a culture of excellence within his teams.
At the Clean Energy Collective, where he served as Director of Customer Care, Brandon implemented innovative customer care strategies that not only enhanced customer satisfaction but also increased overall operational efficiency. His hands-on approach to team management and customer relations created a supportive environment that empowered employees to take ownership of customer success initiatives.
Brandon's role as Manager of Customer Support at Upserve further solidified his reputation as a customer-first leader. His strategic vision and commitment to developing engaged employees played a significant role in driving customer success and building long-term relationships with clients. His impressive track record and unwavering commitment to customer engagement have made him a respected figure in the customer support sector.
Brandon’s experience is characterized by his ability to foster meaningful connections between customers and support teams, a skill that has not only benefitted the organizations he has worked for but has also greatly enriched the experiences of countless customers. With a wealth of knowledge in customer engagement and support management, Brandon continues to provide insight and inspiration to teams, exemplifying the profound impact of happy, engaged employees on customer satisfaction.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
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