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Brad Forsythe
Senior Technical Marketing Manager at Genesys
Brad Forsythe is a Senior Technical Product Marketing Manager at Genesys, a leading company in customer experience and call center solutions. His expertise lies particularly in Workforce Engagement Management components of Genesys Cloud, which encompasses areas such as Workforce Management, Recording, and Quality Assurance.2
In his role, Forsythe focuses on enhancing customer engagement through innovative product offerings and strategies that leverage automation and artificial intelligence. He is part of a team that aims to improve business growth and customer loyalty across various industries, including healthcare, finance, retail, and telecommunications.1
Forsythe is active on LinkedIn, where he shares insights related to his work and the developments within Genesys Cloud.3
