Boris Divjak

Boris Divjak is currently the Lead Service Designer at ANZ (Australia and New Zealand Banking Group), where he focuses on delivering human-centered design solutions and guiding teams in digital innovation. He has over 18 years of experience in design and strategy, emphasizing the importance of user experience in service design.12

In his role, Divjak leads initiatives that integrate service design principles into ANZ's operations, aiming to enhance customer interactions and streamline processes. His expertise lies in collaborating with cross-functional teams to develop impactful digital products and services.13

Divjak is active on LinkedIn, where he shares insights related to service design and digital strategy, reflecting his commitment to advancing these fields within the banking industry.13