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Bob Randall
Service Desk Team Lead at Simmons University
Bob Randall is an IT Professional with twenty years of experience in delivering technical assistance to end users of all levels of computer knowledge. He has a strong track record of enhancing customer satisfaction by bridging the gap between users and technology. Bob holds a Bachelor of Arts (BA) degree from the University of New Hampshire and has gained expertise in planning, coordinating, and managing large scale projects.
Previously, Bob Randall served in various capacities at renowned organizations such as Simmons University, Computer Express, Inc. (CEI), Synta Pharmaceuticals, SunGard, and Brandeis University. His roles included Service Desk Team Lead, Email Migration Specialist, Lead Desktop Support Analyst, User Services Manager, and Desktop Service Coordinator, showcasing his versatility and proficiency in IT support and management.
