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Brendan Lee
Senior Technical Consultant at CICS Pty Ltd
Bob Lee is a dedicated IT support engineer with a specialization in Level 1 & 2 Help Desk services. His extensive experience revolves around managing, maintaining, and supporting multi-site networks. Bob excels in network planning, meeting SLAs and uptime objectives, and problem-solving.
With a strong skill set covering various technologies, Bob is proficient in Windows Server environments, a range of operating systems including Windows and Mac, mobile operating systems like iOS and Android, and basic knowledge of Microsoft SQL databases. His networking expertise spans TCP/IP, WAN, LAN, WLAN, and Windows networking. Additionally, he has experience with CRM tools like Remedy and SalesForce, Microsoft Office suite, SCCM management, Siemens BMCS, and hardware maintenance and repair.
Bob's key competencies lie in providing top-notch customer service, managing both physical and virtual networks, system administration, Level 1 & 2 Help Desk support, on-site and remote assistance, and project management. His repertoire includes handling MS Exchange Servers, remote support services, mobility solutions, data backup/recovery, network monitoring, troubleshooting & analysis, IT policy enhancements, and vendor management.
Bob Lee's educational background includes studying at Cherrybrook Technology High School. His professional journey includes roles as a Senior Technical Consultant at CICS Pty Ltd, ICT Desktop Support at DCS Spatial Services, Field Service Support Analyst at Transport for NSW, Desktop Rollout Engineer at PwC Australia, and various other IT support and engineering positions in renowned organizations like NBN Co Limited, Chris O'Brien Lifehouse, Victor Chang Cardiac Research Institute, and Kwik Kopy Australia Pty Ltd.
Moreover, Bob has experience as an IT Butler and English Consultant at Beijing Kerry Datalinks, showcasing his versatility and international exposure in IT and customer service roles.