Brendan Lee

Bob Lee, whose LinkedIn username is brendan-lee-10a24aa8, is a Senior Technical Consultant at CICS Pty Ltd. He is an experienced IT support engineer specializing in Level 1 & 2 Help Desk services.1 His expertise includes:

1. Managing, maintaining, and supporting multi-site networks
2. Network planning and meeting SLAs and uptime objectives
3. Problem-solving in IT environments

Bob's technical skills encompass:

• Windows Server environments
• Various operating systems (Windows, Mac, iOS, Android)
• Basic knowledge of Microsoft SQL databases
• Networking (TCP/IP, WAN, LAN, WLAN)
• CRM tools (Remedy, SalesForce)
• Microsoft Office suite
• SCCM management
• Siemens BMCS
• Hardware maintenance and repair

His key competencies include:

• Customer service
• Physical and virtual network management
• System administration
• On-site and remote assistance
• Project management

Bob's educational background includes studying at Cherrybrook Technology High School. His career has included roles at various organizations such as Transport for NSW, PwC Australia, NBN Co Limited, Chris O'Brien Lifehouse, Victor Chang Cardiac Research Institute, and Kwik Kopy Australia Pty Ltd.