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Blake Morgan
Customer Experience Futurist, Advisory Board Member, Bestselling Author, Keynote Speaker
Blake Morgan, known as 'The Queen of CX' by Meta, is a prominent customer experience futurist and author with a focus on helping businesses thrive in the modern customer-centric landscape.
With a background in Modern Literature and the History of Art and Visual Culture from the University of California, Santa Cruz, Blake has leveraged her expertise to teach at esteemed institutions such as Columbia University, Rutgers Executive MBA program, and UC San Diego.
An accomplished author, Blake Morgan has written three books on customer experience, including her latest publication 'The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer'.
As an instructor for LinkedIn Learning, Blake extends her knowledge to a broader audience, sharing insights on customer-centric strategies and leadership.
Blake Morgan is also the host of The Modern Customer Podcast, where she explores key trends and challenges shaping the customer experience landscape.
Based in the Los Angeles area, Blake Morgan is a dedicated professional who values family life. She lives with her husband, two children, and two dogs.
To learn more about Blake Morgan and her work, visit her website at blakemichellemorgan.com.
