IHM Ahmedabad

Assistant General Manager at Boston Pizza International Inc

SKILLS• Menu planning, pricing strategy, Cost analysis, Inventory critique and analysis. Proficient in Restaurant software's like Micros, Aloha, Opera, Fidelio. Budgeting, Forecasting for financial year & analyzing on quarterly basis. Supplier negotiations, profit and loss accountability in terms of controlling labour costs,beverage costs ,inventory management, maximizing profits, menu designing. Train and coach effectively, executing to deliver outstanding guest experience. Brand standard audit trainings for staff and department, compliance to company policyand points at all times. Create and execute promotions and events on various social media platforms. Excellent organizational skills and detail oriented, ensuring excellent hospitality andcustomer service.ASSISTANT GENERAL MANAGER February 2020 ‐ till dateBoston Pizza Restaurant & Sports Bar  - North Vancouver, Canada Ensure all Covid 19 safety procedures are strictly adhered to according to VancouverCoastal & Boston Pizza Guidelines. Launching new Restaurant promotions from time to time, training staff with regards tonew procedures & reciepes. Addressing every guest concern and feedback to evaluate food & service standards. Maintaining restaurant standards for Brand standard & Steritech audits at all times. Work closely with management to plan & meet revenue objectives, plan for major UFC& sports events. Implement appropriate strategies to resolve adverse trends and improve sales onmonth to month basis. Audit par stock levels to ensure all products are available and place orders accordingly. Regularly review product quality and research new vendors to get the best prices andincrease profitability. Promote the brand in the local community through word of mouth and events.

Boston Pizza International Inc

Assistant General Manager

Played a key role in growing the business through media & print advertising, in store/local marketing, local business contacts and community affairs. Oversaw full P&L responsibility for in restaurant sales, appearance & employee development. Partnered with local schools, chamber of commerce, restaurant associations & networking organisations to build community awareness & increased sales. Recruited hired & trained new staff. Supervised over 50 employees &  management personnel.  • Driving sales & achieving targets by aggressive restaurant marketing & using social media portals effectively & efficiently. • Disciplining and developing all Assistant General Managers, Supervisors, dining room staff, Chef, kitchen staff. • Working with the Chef and Restaurant managers to develop promotions, food and wine pairings, menu items and presentations • Accurately reporting all costs, meeting or exceeding all budgets; creating & maintaining accurate P&L statements. • Appraising employee work performance to ensure that they perform at optimal levels • Organizing & Maintaining Restaurant Events calendar for live music and late night events. • Keeping a check on Social Media portals for guest feedbacks & maintaining good ratings, working with social media companies for Instagram & facebook posts. • Maintaining labor targets, balance daily cash, train staff and conduct pre-shift meetings. • Portfolio management, supervising bar inventory and ordering, staff scheduling and hiring.• Developing policies & strategies to Increase check average, annual restaurant sales and overall profitability. • Develop and maintain regular clientele, building relationships with local guest community. • Working with GFS, Local food & beverage suppliers to get great deals & price points to increase restaurant profitability. • Keeping a check on Local & International Restaurant Industry trends to continuously improve the overall standards of Food & Beverage service & Food quality standards.

The Munkeys Fist Grill & Bar

Restaurant General Manager

Responsible for compliance of standards for product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management • Interviewing & hiring associates for front of the house and back of the house, creating training plans and conducting performance evaluation sessions.• Requisition & inventory of food & liquor supplies. Evaluating variances and drawing action plans for better profitability. • Responsible for financial accountability, ensuring all transactions are accounted for, conducting open check reports process to monitor servers in every meal period. • Coaching employees, documenting training records, analyzing quality issues, identifying training needs and utilizing available resources to make sure specific training requirements are met.• Consistently achieve performance goals through enthusiasm, tenacity and initiative. • Generating detailed daily, monthly, quarterly and yearly reports on business, staff and profit• Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly

Chili's

Restaurant Manager

- Interviewing staff for front of the house & heart of the house, making training plans, staff evaluations and constructive feedback for better performance.•	Planning monthly budgets & expenses with the franchisee, drawing out action plans to achieve them.•	Controlling & managing daily operational & labour costs as compared to sales.•	Maintaining the beverage cost, conducting weekend & month end liquor inventories, maintaining liquor par levels and ordering for smooth operations.•	Maintaining standards of the restaurant in compliance with Boston Pizza International policies & procedures, ready for audits at all times.•	Interacting & taking feedbacks from maximum guest tables during busy meal periods to ensure 100% guest satisfaction and to resolve guest concerns if any.•	Motivating staff to make all the Boston Pizza in house promotional activities a success from time to time.•	Focussing on Local sales & marketing to promote restaurant sales & maximising the market share.•	Generating detailed daily, monthly, quarterly and yearly reports on business, staff and profits.

Key Accomplishments: •	Successfully managed Momo Café, Red Zen, Room service (combined sales exceeding CAD$3 Million) & Executive lounge by consistently exceeding sales targets month on month & yearly basis.•	Maintained the Guest Satisfaction Survey (GSS) scores at more than 80% at all times during the tenure.•	Achieved Brand Standard Audit scores (BSA) for food & beverage service at 100% for 2 consecutive times & more than 97% the 3rd time.•	Track record of maintaining the Associate Opinion Survey (AOS) at 100% for 3 consecutive years.•	Planned & managed several food festivals, blogger events, culinary sessions for working women & photo shoots for social media.Management & Administration:•	Accountable for budgeting, forecasting, cost control, general accounting and critique of profit and loss statements.•	Developing marketing campaigns to increase the visibility of restaurants, analyzing market demographics, recognize the target market & determine the advertising placement.•	Planning menus, estimating food & beverage costs, purchasing and maintaining inventory.•	Investigating & resolving guest issues based on GSS feedbacks and social media, ensuring 100% guest satisfaction and repeat business.•	Created business strategies for new market penetrations to achieve business goals. Supervision & Training:•	Recruitment, supervision, scheduling & motivating a associate strength of upto 55 staff members.•	Training associates using Bob Brown training sessions & MARRIOTT training tools to enhance guest experience at all times & to increase sales with suggestive selling techniques.•	Training supervisors for team building, finance compliances, situation handling and on how to keep morale of the team lifted in pressure and busy situations.•	Conducting training sessions for supervisors Micros operating system from systems department to add or delete menu items or prices.

Marriott International

Manager - Restaurants & Room Service

- Manning & supervising day to day operations setting up the standard of service and room service operating strategy.•	 Improving guest focus which reflects in excellent comment cards & guest satisfaction survey (GSS) forms.•	Attend all forecast meetings and departmental head meetings.•	To keep a track of overall inventory for the restaurant.•	Conducting training classes for associates on a regular basis.•	Building up of guest preference database & executing the same.•	 Responsible for timely & accurate revenue recording & ensuring that in billing              procedures & cashiering guidelines are adhered to.

Bhavesh Shinde