Bhanu Sirineni

Bhanu Sirineni is the Director of Product Management at ServiceNow, specializing in AI and Customer Workflows. He has a robust background in enterprise software, having transitioned from roles as a software engineer and management consultant to his current position in product management.

Education and Career Background

Bhanu holds a degree from North Carolina State University, where he studied from 2008 to 2009. His professional journey includes significant experience in driving product vision, strategy, and execution for Software as a Service (SaaS) products, particularly in the realm of AI and machine learning applications within customer service management.14

Achievements and Contributions

During his career, Bhanu has received recognition for his contributions, including the Bravo! award from Ernst & Young for outstanding performance. He has been actively involved in discussions and presentations related to customer service management and the integration of AI technologies at ServiceNow, demonstrating his expertise in enhancing agent productivity and improving customer service processes.123

Current Role

In his role at ServiceNow, Bhanu leads initiatives that incorporate AI into customer workflows, focusing on improving efficiency and effectiveness in customer service operations. His work aims to leverage generative AI to optimize agent productivity and enhance the overall customer experience.25